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In addition to the readings listed for each lecture, students may also want to refer to:
Munter, Mary. Guide to Managerial Communication: Effective Business Writing and Speaking. Prentice Hall, 2002. ISBN: 0130462162.
| 1 |
Introduction to the Course, and to Interactive Communication
Exercises in Listening and Nonverbal Communication
Using Listening and Informal Speaking Skills in One-to-one Interactive Situations |
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| 2 |
Communication Styles
Interpersonal Attitude Survey |
Hattersley, Michael, and Linda J. McJannet. "Giving and Receiving Feedback." In Management Communication: Principles and Practice. McGraw-Hill, 1996: 143-8. ISBN: 0070270414.
Barnes, Louis B. "Managing Interpersonal Feedback." Boston, MA: Harvard Business School, 1989. Note No. 9-483-027. |
| 3 |
Discuss Individual and Team Projects
Discuss and Practice 5-min Persuasive Presentation with Q & A |
Cialdini, Robert. "Harnessing the Science of Persuasion." Harvard Business Review (October 2001). Reprint No. R0109D. |
| 4 |
Persuasive Presentations with Q & A |
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| 5 |
Persuasive Presentations with Q & A (cont.) |
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| 6 |
Handling Hostility |
Hamlin, Sonya B. "Handling Difficult Questions and Questioners." In How to Talk So People Listen: The Real Key to Job Success. HarperTrade, 1989. ISBN: 0060915730. |
| 7 |
Running Meetings |
Munter, Mary. "Consult/Join Meetings." In Guide to Managerial Communication: Effective Business Writing and Speaking . 4th ed. Prentice Hall, 1997: 95-101. ISBN: 0130133817.
Ancona, Deborah, et. al. "Team Decision Making." Module 5 in Managing for the Future: Organizational Behavior and Processes. 2nd ed. South-Western, 1999: 16-24. ISBN: 0538875461. |
| 8 |
Presentations to Hostile Audience |
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| 9 |
Presentations to Hostile Audience (cont.) |
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| 10 |
Group Decision Making |
Schein, Edgar. "The Process of Building and Maintaining a Group." Chapter 4 in Process Consultation . Addison-Wesley, 1988: 40-9. ISBN: 0201067366.
Ancona, Deborah, et. al. "Team Process Observation Guide," and "Team Decision Making." Module 5 in Managing for the Future: Organizational Behavior and Processes . 2nd ed. South-Western, 1999: 6-24. ISBN: 0538875461. |
| 11 |
Group Decision Making and Active Listening |
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| 12 |
Intercultural Communication
Case Discussion based on Negotiation: Lost in Taiwan |
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| 13 |
Intercultural Communication (cont.)
Case Discussion Based on In the Shadow of the City |
Donnellon, Anne, et. al. In the Shadow of the City. Boston, MA: Harvard Business School, 1991. Case No. 9-490-093. |
| 14-21 |
Team-led Classes |
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| 22 |
Working with the Media |
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| 23 |
Final Individual Presentations |
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| 24 |
Final Individual Presentations (cont.) |
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| 25 |
Class Wrap-up |
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