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1 |
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Introduction
Operations Overview |
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Readings
Course Introduction.
Lecture #1 Notes.
Latour, Almar. Nokia Handles Supply Shock with Aplomb as Ericsson of Sweden Gets Burned. The Wall Street Journal. Dow Jones & Company, Inc., 2001. |
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2 |
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Project Management
New Product Development & 3-DCE
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Case
Robertson, Andrew and Stefan Thomke. Project Dreamcast: Serious Play at Sega Enterprises Ltd. (A). HBS Case No. 9-600-028. Harvard Business School Publishing, Boston, 1999.
Readings
Fine, C. Three-Dimensional Concurrent Engineering. In Clockspeed. Pp. 125-154.
Levy, Ferdinand K., Gerald L. Thompson and Jerome D. Wiest. The ABC's of the Critical Path Method. Harvard Business Review, Boston, 1963.
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3 |
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Operations Strategy
Operations Analysis
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Case
Sasser Jr., W. Earl and David C. Rikert. Burger King Corporation. HBS Case 9-681-045. Harvard Business School Publishing, Boston, 1998.
Readings
Garvin, David A. Types of Processes. HBS Note No. 9-682-008. Harvard Business School Publishing, Boston, 1981.
Maister, David H. A Note on Production Inventories. HBS Note No. 9-683-065. Harvard Business School Publishing, Boston, 1983.
A Note on Incremental Analysis.
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4 |
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Inventory Management |
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5 |
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Process Technology |
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Case
Hallowell, Roger and Tonicia Hampton. Alaska Airlines: For the Same Price, You Just Get More…. HBS Case No. 9-800-004. Harvard Business School Publishing, Boston, 2000.
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6 |
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Process Technology |
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Case Write-up
Deighton, John and Kayla Bakshi. Webvan: Groceries on the Internet. HBS Case No. 9-500-052. Harvard Business School Publishing, Boston, 2003.
Readings
They've Got Mail.
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7 |
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Process Technology
ERP Systems
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Case
Austin, Robert D., Richard L. Nolan and Mark Cotteleer. Cisco Systems, Inc.: Implementing ERP. HBS Case No. 9-699-022. Harvard Business School Publishing, Boston, 2002.
Readings
Austin, Robert D., Cedric X. Escalle and Mark Cotteleer. Enterprise Resource Planning, Technology Note. HBS Note No. 9-699-020. Harvard Business School Publishing, Boston, 2003.
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8 |
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Process Analysis
Process Flow Models
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Readings
Inventory Buildup Diagrams.
Queueing Note.
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9 |
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Process Quality |
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Case
Miller, Jeffrey G. and R. Paul Olsen. National Cranberry Cooperative. HBS Case No. 9-675-014. Harvard Business School Publishing, Boston, 1983.
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10 |
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Process Analysis
Queueing Systems
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Case
Maister, David H., Shauna Doyle and Rocco Pigneri. University Health Services: Walk-In Clinic. HBS Case No. 9-681-061. Harvard Business School Publishing, Boston, 1999.
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11 |
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Process Quality
Quality Tools and Philosophies
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Readings
Managing Quality Improvement.
Brassard, Michael. The Memory Jogger. Goal/QPC, 1988. (To be distributed in class).
Berwick article.
Motorola's publication, What is Six Sigma?
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12 |
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Process Quality
Toyota Production System
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Case
Mishina, Kazuhiro. Toyota Motor Manufacturing, U.S.A., Inc. HBS Case No. 9-693-019. Harvard Business School Publishing, Boston, 1995.
Readings
Triumph of the Lean Production System.
Karmarkar, Uday. Getting Control of Just-in-Time. Harvard Business Review, Boston, 1989.
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13 |
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Process Quality
Toyota Production System
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Case
Mishina, Kazuhiro. Toyota Motor Manufacturing, U.S.A., Inc. HBS Case No. 9-693-019. Harvard Business School Publishing, Boston, 1995.
Readings
Triumph of the Lean Production System.
Karmarkar, Uday. Getting Control of Just-in-Time. Harvard Business Review, Boston, 1989.
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14 |
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Process Quality
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Readings
Hammer, Michael. Reengineering Work: Don't Automate, Obliterate. Harvard Business Review, Boston, 1990.
Cole. Reengineering the Corporation: A Review Essay.
See also http://www.hammerandco.com/publications.asp for additional articles by Dr. Hammer.
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15 |
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Process Quality
Management of Constraints
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Readings
Goldratt and Cox. The Goal: A Process of Ongoing Improvement.
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16 |
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Supply Chain Design
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No reading; Lecture on Clockspeed. |
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17 |
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Supply Chain Management
Postponement
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Case
Kopczak, Laura Rock and Hau Lee. Hewlett-Packard Co.: Deskjet Printer Supply Chain (A). HBS Case No. GS3A. Harvard Business School Publishing, Boston, 2001.
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18 |
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Supply Chain Management
Vendor-managed Inventory
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Case
Hammond, Janice H. Barilla SpA (A). HBS Case No. 9-694-046. Harvard Business School Publishing, Boston, 1994.
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