The Theory of Operations Management

Outside of a factory building with smokestacks.

By focusing their operations directly on customers, some manufacturing businesses have gained competitive advantages. (Image courtesy of Ede Bittle, EDE.DESiGN.)


MIT Course Number


As Taught In

Spring 2004



Cite This Course

Course Description

Course Features

Course Highlights

The classes include student presentations of different research papers, which lead into group discussions. Readings are drawn from a range of classical and recent research papers.

Course Description

The doctoral seminar 15.764 focuses on theoretical work for studying operations planning and control problems. This term's special topic, "Customer-Driven Operations," considers how a number of companies have succeeded in focusing their operation systems on the customer. The class reviews the quantitative models and theoretical tools underlying some of the customer-driven operational practices of these cutting-edge companies. Students will read and present research papers on topics such as distribution systems, short life-cycle product management, and forecast evolution models.

This MIT OpenCourseWare site is dedicated to the memory of Bhuwan Singh, a member of the class.

Related Content

Jérémie Gallien. 15.764 The Theory of Operations Management, Spring 2004. (Massachusetts Institute of Technology: MIT OpenCourseWare), (Accessed). License: Creative Commons BY-NC-SA

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