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"Gear Model" to support roadmapping of Value Chain Dynamics (VCD). VCD, as it pertains to service management, is covered in Lecture 6. (Image courtesy of Prof. Charles H. Fine.)
Prof. Charles H. Fine
15.768
Fall 2010
Graduate
15.768 Management of Services: Concepts, Design, and Delivery explores the use of operations tools and perspectives in the service sector, including both for-profit and not-for-profit organizations. The course builds on conceptual frameworks and cases from a wide range of service operations, selected from health care, hospitality, internet services, supply chain, transportation, retailing, food service, entertainment, financial services, humanitarian services, government services, and others.
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