Management of Services: Concepts, Design, and Delivery

A gear model illustrating value chain dynamics.

"Gear Model" to support roadmapping of Value Chain Dynamics (VCD). VCD, as it pertains to service management, is covered in Lecture 6. (Image courtesy of Prof. Charles H. Fine.)

Instructor(s)

MIT Course Number

15.768

As Taught In

Fall 2010

Level

Graduate

Cite This Course

Course Features

Course Description

15.768 Management of Services: Concepts, Design, and Delivery explores the use of operations tools and perspectives in the service sector, including both for-profit and not-for-profit organizations. The course builds on conceptual frameworks and cases from a wide range of service operations, selected from health care, hospitality, internet services, supply chain, transportation, retailing, food service, entertainment, financial services, humanitarian services, government services, and others.

Fine, Charles. 15.768 Management of Services: Concepts, Design, and Delivery, Fall 2010. (MIT OpenCourseWare: Massachusetts Institute of Technology), http://ocw.mit.edu/courses/sloan-school-of-management/15-768-management-of-services-concepts-design-and-delivery-fall-2010 (Accessed). License: Creative Commons BY-NC-SA


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