This course is heavily based on discussion of the case assignments. However, slides are available for select sessions below.
Lecture notes files.
|SES # ||TOPICS ||LECTURE NOTES |
|1 ||Introduction to service operations ||(PDF) |
|2 ||Process design: Order fulfillment ||(PDF) |
|6 ||Clockspeed and disruptions ||(PDF - 2.0MB) |
|9-10 ||Service operations frameworks II & III ||(PDF - 1.0MB) (Courtesy of Gabriel R. Bitran. Used with permission.) |
|19 ||Web services, cloud computing and digital media ||(PDF) |
|22 ||Supply chain systems: Social responsibility ||(PDF) |