|Assignment 1: Structure and Behavior of Delays (PDF)|| |
Krauss, Clifford, and Eric Lipton. "After the Boom in Natural Gas," New York Times, October 21, 2012, p. BU1.
|Assignment 2: Understanding Business Fluctuations (PDF)||Widgets (MDL)|
|Mini Assignment: Service Quality at Dell (PDF)||No additional materials|
|Assignment 3: The Dynamics of Service Quality (PDF)||ServiceDelivery (MDL)|
|Assignment 4: Understanding Cost & Schedule Overrun (PDF)||No additional materials|