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Management of Services: Concepts, Design, and Delivery
OCW Master Course Number
15.768
Fall 2010
OCW_LOMv1.0
Author
Fine, Charles H.
2020-12-29
OCW Course Topics
Business
Operations Management
OCW Course Topics
Business
Supply Chain Management
OCW Course Topics
Engineering
Computer Science
Data Mining
contents/index.htm.xml
Management of Services: Concepts, Design, and Delivery
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Management of Services: Concepts, Design, and Delivery
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15-768f10.jpg
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15-768f10-th.jpg
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Readings
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Lecture Notes
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MIT15_768F10_lec09-10.pdf
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MIT15_768F10_lec22.pdf
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MIT15_768F10_lec02.pdf
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MIT15_768F10_lec19a.pdf
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MIT15_768F10_lec06.pdf
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MIT15_768F10_lec01.pdf
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Assignments
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exhibit5.xlsx
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Projects
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MIT15_768F10_paper06.pdf
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MIT15_768F10_paper01.pdf
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MIT15_768F10_paper05.pdf
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Syllabus
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Legal Notices
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Privacy Statement
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Trademark Notices
contents/syllabus/index.htm.xml
contents/lecture-notes/index.htm.xml
contents/lecture-notes/MIT15_768F10_lec06.pdf.xml
contents/projects/MIT15_768F10_paper05.pdf.xml
contents/15-768f10-th.jpg.xml
contents/lecture-notes/MIT15_768F10_lec09-10.pdf.xml
contents/15-768f10.jpg.xml
contents/index.htm.xml
contents/projects/index.htm.xml
contents/projects/MIT15_768F10_paper06.pdf.xml
contents/assignments/index.htm.xml
contents/readings/index.htm.xml
contents/assignments/exhibit5.xlsx.xml
contents/projects/MIT15_768F10_paper01.pdf.xml
contents/lecture-notes/MIT15_768F10_lec01.pdf.xml
contents/lecture-notes/MIT15_768F10_lec19a.pdf.xml
contents/lecture-notes/MIT15_768F10_lec02.pdf.xml
contents/lecture-notes/MIT15_768F10_lec22.pdf.xml
PK Q~3! 15-768-fall-2010/ReadMe.txtThis zip package contains the HTML pages and files associated with the course.
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Use of the materials in this package are governed by the same Creative Commons license as all other materials published on MIT OpenCourseWare. For more information, see https://ocw.mit.edu/terms .
If you have any trouble using this package, please contact us at ocw@mit.edu .PK Q%aD6 6 15-768-fall-2010/START.htm
MIT OpenCourseWare | Welcome
Welcome to MIT Open Course Ware. You will be automatically redirected to Home. If you aren not forwarded to the new page, Click here to access the home page of the downloaded Click Here
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This site (c) Massachusetts Institute of Technology 2020. Content within individual courses is (c) by the individual authors unless otherwise noted. The Massachusetts Institute of Technology is providing this Work (as defined below) under the terms of this Creative Commons public license ("CCPL" or "license") unless otherwise noted. The Work is protected by copyright and/or other applicable law. Any use of the work other than as authorized under this license is prohibited. By exercising any of the rights to the Work provided here, You (as defined below) accept and agree to be bound by the terms of this license. The Licensor, the Massachusetts Institute of Technology, grants You the rights contained here in consideration of Your acceptance of such terms and conditions.
LOMv1.0
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OCW Master Course Number
15.768 Management of Services: Concepts, Design, and Delivery Fall 2010
15.768 Management of Services: Concepts, Design, and Delivery explores the use of operations tools and perspectives in the service sector, including both for-profit and not-for-profit organizations. The course builds on conceptual frameworks and cases from a wide range of service operations, selected from health care, hospitality, internet services, supply chain, transportation, retailing, food service, entertainment, financial services, humanitarian services, government services, and others.
CIP
520205
operations management
service sector
case studies
operations strategy
process design
service models
operations frameworks
retailing
data mining
disruptive models
supply chain
organizational change
PK uQK|) |) ' 15-768-fall-2010/contents/index.htm.xml
Management of Services: Concepts, Design, and Delivery
15.768 Management of Services: Concepts, Design, and Delivery explores the use of operations tools and perspectives in the service sector, including both for-profit and not-for-profit organizations. The course builds on conceptual frameworks and cases from a wide range of service operations, selected from health care, hospitality, internet services, supply chain, transportation, retailing, food service, entertainment, financial services, humanitarian services, government services, and others.
OCW Master Course Number
15.768
en
LOMv1.0
4
Fall 2010
OCW_LOMv1.0
Author
Fine, Charles H.
2020-12-29
2011/04/28 11:19:56.952 GMT-4
2017/08/30 07:19:14.762 GMT-4
/courses/sloan-school-of-management/15-768-management-of-services-concepts-design-and-delivery-fall-2010/index.htm
LOMv1.0
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40.0
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LOMv1.0
Safari
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LOMv1.0
Browser
LOMv1.0
Mozilla Firefox
38.0
LOMv1.0
Browser
LOMv1.0
Internet Explorer
9.0
LOMv1.0
Browser
LOMv1.0
Edge
13.1
OCW_LOMv1.0
Graduate
LOMv1.0
yes
This site (c) Massachusetts Institute of Technology 2020. Content within individual courses is (c) by the individual authors unless otherwise noted. The Massachusetts Institute of Technology is providing this Work (as defined below) under the terms of this Creative Commons public license ("CCPL" or "license") unless otherwise noted. The Work is protected by copyright and/or other applicable law. Any use of the work other than as authorized under this license is prohibited. By exercising any of the rights to the Work provided here, You (as defined below) accept and agree to be bound by the terms of this license. The Licensor, the Massachusetts Institute of Technology, grants You the rights contained here in consideration of Your acceptance of such terms and conditions.
CIP
520205
operations management
service sector
case studies
operations strategy
process design
service models
operations frameworks
retailing
data mining
disruptive models
supply chain
organizational change
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