16.660J | January IAP 2012 | Undergraduate

Introduction to Lean Six Sigma Methods

Lecture Videos

Ses. 3-5 Quality tools and topics

Description: This session covers why quality is essential to Lean in achieving customer satisfaction. The instructor presents various tools for ensuring quality and discusses why inspection is an ineffective means of producing high quality products and services.

Instructor: Annalisa Weigel

Quality tools and topics (PDF - 1.6MB)
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