The required readings for this course include:
- Cases listed in the Cases/Readings column below
- Goldratt, Eliyah M., and Jeff Cox. The Goal: A Process of Ongoing Improvement. 2nd revised ed. North River Press, 1992. ISBN: 9780884270614.
- [MSD] = Cachon, Gerard, and Christian Terwiesch. Matching Supply with Demand: An Introduction to Operations Management. 3rd ed. McGraw-Hill, 2012. ISBN: 9780073525204.
|1||Introduction and class overview|| |
[MSD] Chapters 2.2–3, and 3.1.
|2||McDonald's and Burger King cases|| |
Sasser, Jr., W. Earl, et al. "McDonald's Corp. (Condensed)." Harvard Business School Case. Harvard Business School Publishing. Case: 9-681-044, December 1, 1980.
———. "Burger King Corp." Harvard Business School Case. Harvard Business School Publishing. Case: 9-681-045, December 1, 1980.
[MSD] Chapter 2.6.
Van Ryzin, Garrett J. "Production Processes." Columbia Business School Case. Columbia Caseworks. Case: 080212, Winter 2008.
|3||Capacity I: Capacity analysis & queuing|| |
Katz, Karen L., Blaire M. Larson, et al. "Prescription for the Waiting-In-Line Blues: Entertain, Enlighten, and Engage." Sloan Management Review 32, no. 2 (1991): 44–53.
[MSD] Chapters 3.2–5, and 9.
|4||The Goal|| |
|5||Capacity II: Process re-engineering + CVS case|| |
McAfee, Andrew. "Pharmacy Service Improvement at CVS (A)." Harvard Business School Case. Harvard Business School Publishing. Case: 9-606-015, December 14, 2005.
Hammer, Michael. "Reengineering Work: Don't Automate, Obliterate." Harvard Business Review 68, no. 4 (1990): 104–12.
|6||PATA case|| |
McCarty, Kelsey, Jérémie Gallien, et al. "Massachusetts General Hospital's Pre-admission Testing Area (PATA)." MIT Sloan Case. MIT Sloan School of Management. Case: 11–116, January 3, 2012.
|7||Inventory I: EOQ & cycle stocks|| |
[MSD] Chapter 7.
|8||Supply chain strategy + HP DeskJet case|| |
Kopczak, Laura Rock, and Hau Lee. "Hewlett-Packard Co.: DeskJet Printer Supply Chain (A)." Stanford Graduate School of Business Case. Case: GS-3A, March 8, 2004.
Magretta, Joan. "The Power of Virtual Integration: An Interview with Dell Computer's Michael Dell." Harvard Business Review 76, no. 2 (1998): 73–84.
Fine, Charles H. "The Primacy of Chains: Capability Chains Make a Business." Chapter 5 in Clockspeed: Winning Industry Control in the Age of Temporary Advantage. Basic Books, 1999. ISBN: 9780738201535.
|9||Inventory II: newsvendor & safety stocks|| |
[MSD] Chapters 12 and 14.
|10||Sport Obermeyer case|| |
Hammond, Janice H., and Ananth Raman. "Sport Obermeyer Ltd." Harvard Business School Case. Harvard Business School Publishing. Case: 9-695-022, October 13, 1994.
Fisher, Marshall L., Ananth Raman, et al. "Rocket-Science Retailing Is Almost Here: Are You Ready?" Harvard Business Review 78, no. 4 (2000): 115–24.
[MSD] Chapter 15.
|11||Toyota production system + Toyota case|| |
Mishina, Kazuhiro. "Toyota Motor Manufacturing, U.S.A., Inc." Harvard Business School Case. Harvard Business School Publishing. Case: 9-693-019, September 8, 1992.
Spear, Steven, and H. Kent Bowen. "Decoding the DNA of the Toyota Production System." Harvard Business Review 77, no. 5 (1999): 96–106.
[MSD] Chapter 11.
|12||Apparel supply chains + Marks & Spencer and Zara case|| |
Pich, Michael, Ludo Van der Heyden, et al. "Marks & Spencer and Zara: Process Competition in the Textile Apparel Industry." Insead. Case 602-010-1, January 1, 2002.
Fung, Victor. "Fast, Global and Entrepreneurial: Supply-Chain Management, Hong Kong Style." Harvard Business Review 76, no. 5 (1998): 103–14.
[MSD] Chapter 10.
|13||Amazon case|| |
Hammond, Janice H., and Claire Chiron. "Amazon.com's European Distribution Strategy." Harvard Business School Case. Harvard Business School Publishing. Case: 9-605-002, June 30, 2005.
Littlefield Technologies simulation game
Guest Lecturer: James Miller, MIT Leaders for Global Operations (formerly Leaders for Manufacturing) 1993, Vice-President of Worldwide Operations for Google.
|For an overview of the game, go to Littlefield Technologies simulator.|
|15||Littlefield Technologies simulation game||For an overview of the game, go to Littlefield Technologies simulator.|
|16||European recycling platform case|| |
Lee, Hau, and Maria Shao. "The European Recycling Platform: Promoting Competition in E-waste Recycling." Stanford Graduate School of Business Case. Case: G-S67, August 28, 2009.
|17||Operational risk management I|
|18||Quality management + Hank Kolb case|| |
Leonard, Frank S. "Hank Kolb, Director, Quality Assurance." Harvard Business School Case. Harvard Business School Publishing. Case: 9-681-083, March 1, 1981.
Berwick, Donald M. "Controlling Variation in Health Care: A Consultation from Walter Shewhart." Medical Care 29, no. 12 (1991): 1212–25.
Weisz, William J. Video transcript of "What is Six Sigma?" Motorola, Inc.
[MSD] Chapter 10.
|19||Operational risk management II + Wal-Mart case|| |
Rosegrant, Susan, and Dutch Leonard. "Wal-Mart's Response to Hurricane Katrina: Striving for a Public-Private Partnership." Harvard Kennedy School Case. Harvard Business School Publishing. Case: 1876.0, August 28, 2007.
|20||Revenue management I|| |
Netessine S., and R. Shumsky. "Introduction to the Theory and Practice of Yield Management." INFORMS Transactions on Education 3, no. 1 (2002): 34–44.
[MSD] Chapter 16.
|21||Revenue management II + Break.com case|| |
Roels, Guillaume, and Tyler Skowrup. "Break.com." (PDF) UCLA Anderson School of Management Case. UCLA. October 2008.
|22||Supply chain contracts + Barilla case|| |
Hammond, Janice H. "Barilla SpA (A)." Harvard Business School Case. Harvard Business School Publishing. Case: 9-694-046, May 17, 1994.
[MSD] Chapter 17.