Strategic HR Management

Calendar

LEC #	TOPICS	CASES	READINGS
1	The Strategic Importance of HR	O’Reilly III, Charles A. “Southwest Airlines: Using Human Resources for Competitive Advantage (A).” Stanford Case No. HR-1A. Stanford, CA: Stanford Graduate School of Business, 1995.	Pfeffer, Jeffrey. The Human Equation: Building Profits by Putting People First. Boston, MA: Harvard Business School Press, 1998, chapters 1 and 2.
2	Strategic Execution and Economic Value: Internal and External Alignment	Heckscher, Charles C. and Philip Holland. “Portman Hotel Co.” Harvard Case No. 9-489-104. Boston, MA: Harvard Business School, 1989.
3	Work Systems	O’Reilly III, Charles A. “New United Motors Manufacturing, Inc (NUMMI).” Stanford, CA: Stanford Case No. HR-11. Stanford Graduate School of Business, 1998.	Optional Reading: Rubinstein, Saul R., and Thomas A. Kochan. Learning from Saturn: Possibilities for Corporate Governance and Employee Relations. Ithaca, NY: Cornell University/ILR Press, 2001.
4	The Role of the HR Function		Ulrich, Dave. Human Resource Champions: The Next Agenda for Adding Value and Delivering Results. Boston, MA: Harvard Business School Press, 1998, pp. 23-31 and 231-254.
5	Self-Managed Teams	Hill, Linda A. “Slade Plating Department.” Harvard Business Case No. 9-496-018. Boston, MA: Harvard Business School, 1995.	Wageman, Ruth. “Critical Success Factors for Creating Superb Self-Managing Teams.” Organizational Dynamics. Summer 1997, pp. 49-61.
6	Participation and Involvement	Film: Breakdown at Eastern Airlines	Pfeffer, Jeffrey. “Can You Manage With Unions.” Chap. 8 in The Human Equation: Building Profits by Putting People First. 2000, pp. 225-251.
7	Training and Development	Heskett, James L. “ServiceMaster Industries, Inc.” Harvard Business Case No. 9-388-064. Boston, MA: Harvard Business School, 1988.
8	Culture	Burton, M. Diane, Thomas J. DeLong and Katherine Lawrence. “Morgan Stanley: Becoming a ‘One-Firm Firm’.” Harvard Business Case No. 9-400-043. Boston, MA: Harvard Business School, 2000.	Kaplan, R. S., and D. P. Norton. “Linking the Balanced Scorecard to Strategy.” California Management Review 39, no.1, Fall 1996.
9	Performance Appraisal	Burton, M. Diane. “The Firmwide 360-degree Performance Evaluation Process at Morgan Stanley.” Harvard Business Case No. 9-498-053. Boston, MA:Harvard Business School, 1998. Burton, M. Diane. “Rob Parson at Morgan Stanley.” Harvard Business Case No. 9-498-054. Boston, MA: Harvard Business School, 1998.
10	Diversity	The Case of the Part-time Partner.	Thomas, David A., and Robin J. Ely. “Making Differences Matter: A New Paradigm for Managing Diversity.” Boston, MA: Harvard Business Review, September-October 1996, pp. 80-90.
11	Information Sharing	Hanson, Kirk O. and David Bollier. “Jack Stack” (A) and (B). Harvard Business Case No. 9-993-009 and 9-993-010. Boston, MA: Harvard Business School, 1993.	Case, John. “Opening the Books.” Boston, MA: Harvard Business Review, March-April 1997, pp. 118-127. Reprint No. 97201.
12	Benefits	The SAS Institute: A Different Approach to Incentives and People Management Practices in the Software Industry, Stanford Case #HR-6.	Pfeffer, Jeffrey. “Six Dangerous Myths About Pay.” Boston, MA: Harvard Business Review, May-June 1998, pp. 109-119.
13	Compensation Systems	Baker, George P. and Karin B. Monsler. “Visionary Design Systems: Are Incentives Enough?” Harvard Business Case No. 9-495-011. Boston, MA: Harvard Business School, 1995.
14	Pay for Performance	Hall, Brian, Carleen Madigan and Edward Lazear. “Performance Pay at Safelite Auto Glass (A).” Harvard Business Case No. 9-800-291. Boston, MA: Harvard Business School, 2001.
15	Non-Profit Management	The John Snow Institute.
16	Managing Service Workers	DeLong, Thomas J. and Vineeta Vijayaraghavan. “Harrah’s Entertainment, Inc.: Rewarding Our People.” Harvard Business Case No. 9-403-008. Boston, MA: Harvard Business School, 2003.
17	Alignment and Motivation	Nordstrom Department Store. Center for Human Resources, Wharton School of the University of Pennsylvania.	Simons, Robert. “Control in an Age of Empowerment.” Boston, MA: Harvard Business Review, March 1995. Reprint No. 95211.
18	Review & Wrap-up