Lecture Notes

Class 1: Overview and Southwest (PDF)

Class 2: Alignment and Portman (PDF)

Class 3: HPWO and NUMMI (PDF - 1 MB)

Class 4: HR Function and AES (PDF)

Class 5: Teams and Slade

Eliciting Effort (PDF)

Slade (PDF)

Class 6: Unions and Eastern (PDF)

Class 7: Training and ServiceMaster (PDF)

Class 8: Performance Appraisal and Morgan Stanley (PDF)

Class 9: Performance Management and Rob Parson (PDF)

Class 10: Diversity and Part-Time Partner (PDF)

Class 11: Open Book and Jack Stack (PDF)

Class 12: Compensation Overview and SAS (PDF)

Class 13: Compensation System Design and VDS

Class 14: Piece Rates and Safelight (PDF)

Class 15: Non-Profits and JSI (PDF)

Class 16: Service Management and Harrah’s (PDF)

Class 17: Culture and Nordstrom (PDF)

Class 18: Summary

Final Lecture (PDF)

Last Class (PDF)

Course Info

Learning Resource Types

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