15.764 | Spring 2004 | Graduate

The Theory of Operations Management


Since each class is based on the presentation and discussion of a paper, those titles are listed below. The readings page offers full bibliographic citations.

1 Organizational Session
Part I: Distribution Systems
2 Eppen, Gary, and Linus Schrage. “Centralized Ordering Policies in a Multi-Warehouse System with Lead times and Random Demand.”
3 Graves, Stephen. “A Multi-Echelon Inventory Model for a Repairable Item with One-for-One Replenishment.”
4 Roundy, Robin. “98%-Effective Integer-Ratio Lot Sizing for One-Warehouse Multi-Retailer Systems.”
Part II: Assemble-to-Order Systems
5 Rosling, K. “Optimal Inventory Policies for Assembly Systems Under Random Demand.”
6 Gallien, Jérémie, and Lawrence Wein. “A Simple and Effective Component Procurement Policy for Stochastic Assembly Systems.”
7 Lu, Yingdong, and Jing-Sheng Song. “Order-Based Cost Optimization in Assemble-to-Order Systems.”
8 Wang, Y., and P. Glasserman. “Lead-time Inventory Trade-offs in Assemble-to-order Systems.”
9 Plambeck, Erica, and Amy Ward. “Optimal Control of High-Volume Assemble-to-Order Systems.”
Part III: Forecast Evolution Models
10 Heath, D. C., and P. L. Jackson. “Modeling the Evolution of Demand Forecasts with Application to Safety Stock Analysis in Production/Distribution Systems.”
11 Graves, Stephen, D. B. Kletter and W. B. Hetzel. “A Dynamic Model for Requirements Planning with Application to Supply Chain Optimization.”
12 Toktay, Beryl L., and Lawrence M. Wein. “Analysis of a Forecasting-Production-Inventory System with Stationary Demand.”
Part IV: Short Life-Cycle Product Management
13 Fisher, Marshall, and A. Raman. “Reducing the Cost of Demand Uncertainty Through Accurate Response to Early Sales.”
14 Kurawarwala, A., and H. Matsuo. “Forecasting and Inventory Management of Short Life-Cycle Products.”
15 Ho, Teck-Hua, Sergei Savin, and Christian Terwiesch. “Managing Demand and Sales Dynamics in New Product Diffusion Under Supply Constraint.”
16 Fisher, Marshall, and Kumar Rajaram. “Accurate Retail Testing of Fashion Merchandise: Methodology and Application.”
Part V: Customer Choice Models
17 Mahajan, Siddharth, and Garrett van Ryzin. “Stocking Retail Assortments Under Dynamic Consumer Substitution.”
18 Bitran, Gabriel, P. Rocha e Oliveira, and A. Schilkrut. “Managing Customer Relationships Through Price and Service Quality.”
19 Talluri, Kalyan, and Garrett van Ryzin. “Revenue Management Under a General Discrete Choice Model of Consumer Behavior.”
Part VI: Customer Service Centers
20 Whitt, Ward. “Improving Service by Informing Customers About Anticipated Delays.”
21 Harrison, Michael J., and Assaf Zeevi. “A Method for Staffing Large Call Centers Based on Stochastic Fluid Models.”
22 Pinker, Edieal J., and Robert A. Shumsky. “The Efficiency-Quality Trade-Off of Cross-Trained Workers.”
23 Armony, Mor, and Costis Maglaras. “On Customer Contact Centers with a Call-Back Option: Customer Decisions, Routing Rules and System Design.”
24 Shumsky, Robert A., and Edieal J. Pinker. “Gatekeepers and Referrals in Services.”

Course Info

As Taught In
Spring 2004
Learning Resource Types
Lecture Notes