15.764 | Spring 2004 | Graduate
The Theory of Operations Management
Course Description
The doctoral seminar 15.764 focuses on theoretical work for studying operations planning and control problems. This term's special topic, "Customer-Driven Operations," considers how a number of companies have succeeded in focusing their operation systems on the customer. The class reviews the quantitative models and …

The doctoral seminar 15.764 focuses on theoretical work for studying operations planning and control problems. This term’s special topic, “Customer-Driven Operations,” considers how a number of companies have succeeded in focusing their operation systems on the customer. The class reviews the quantitative models and theoretical tools underlying some of the customer-driven operational practices of these cutting-edge companies. Students will read and present research papers on topics such as distribution systems, short life-cycle product management, and forecast evolution models.

This MIT OpenCourseWare site is dedicated to the memory of Bhuwan Singh, a member of the class.

Learning Resource Types
notes Lecture Notes
Outside of a factory building with smokestacks.
By focusing their operations directly on customers, some manufacturing businesses have gained competitive advantages. (Image courtesy of Ede Bittle, EDE.DESiGN.)