15.764 | Spring 2004 | Graduate

The Theory of Operations Management

Lecture Notes



Slides for lecture presentation. Presentation courtesy of Huanran Wang. This summary presentation is based on: Whitt, Ward. “Improving Service by Informing Customers About Anticipated Delays.” Management Science 45, no. 2 (1999): 192-207.

Resource Type:
Lecture Notes

Course Info

As Taught In
Spring 2004
Learning Resource Types
Lecture Notes