15.764 | Spring 2004 | Graduate

The Theory of Operations Management

Lecture Notes



Slides for lecture presentation. Presentation courtesy of Stephen Shum. This summary presentation is based on: Harrison, Michael J., and Assaf Zeevi. “A Method for Staffing Large Call Centers Based on Stochastic Fluid Models.” Stanford, CA: Stanford University, 2003.

Resource Type:
Lecture Notes

Course Info

As Taught In
Spring 2004
Learning Resource Types
Lecture Notes