Lecture Notes
lec21_shum.pdf
Description:
Slides for lecture presentation. Presentation courtesy of Stephen Shum. This summary presentation is based on: Harrison, Michael J., and Assaf Zeevi. “A Method for Staffing Large Call Centers Based on Stochastic Fluid Models.” Stanford, CA: Stanford University, 2003.
Resource Type:
Lecture Notes
pdf
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lec21_shum.pdf
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Spring
2004
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notes
Lecture Notes
