Course Description
15.768 Management of Services: Concepts, Design, and Delivery explores the use of operations tools and perspectives in the service sector, including both for-profit and not-for-profit organizations. The course builds on conceptual frameworks and cases from a wide range of service operations, selected from health …
15.768 Management of Services: Concepts, Design, and Delivery explores the use of operations tools and perspectives in the service sector, including both for-profit and not-for-profit organizations. The course builds on conceptual frameworks and cases from a wide range of service operations, selected from health care, hospitality, internet services, supply chain, transportation, retailing, food service, entertainment, financial services, humanitarian services, government services, and others.
Learning Resource Types
notes Lecture Notes
group_work Projects with Examples
assignment Written Assignments
A gear model illustrating value chain dynamics.
“Gear Model” to support roadmapping of Value Chain Dynamics (VCD). VCD, as it pertains to service management, is covered in Lecture 6. (Image courtesy of Prof. Charles H. Fine.)