15.821 | Fall 2002 | Graduate

Listening to the Customer

Assignments

Overview of the Voice of the Customer Project

Description:

Course project on how to conduct a Voice of the Customer, and how to incorporate the information that you collect into a professional survey.

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Assignments
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Overview of the Voice of the Customer Project

Course Info

Instructor
As Taught In
Fall 2002
Level
Learning Resource Types
Lecture Notes