Operations Management

Readings

LEC #	TOPICS	READINGS
1	Introduction Operations Overview	Readings Course Introduction. Lecture #1 Notes. Latour, Almar. Nokia Handles Supply Shock with Aplomb as Ericsson of Sweden Gets Burned. The Wall Street Journal. Dow Jones & Company, Inc., 2001.
2	Project Management New Product Development & 3-DCE	Case Robertson, Andrew and Stefan Thomke. Project Dreamcast: Serious Play at Sega Enterprises Ltd. (A). HBS Case No. 9-600-028. Harvard Business School Publishing, Boston, 1999. Readings Fine, C. Three-Dimensional Concurrent Engineering. In Clockspeed. Pp. 125-154. Levy, Ferdinand K., Gerald L. Thompson and Jerome D. Wiest. The ABC’s of the Critical Path Method. Harvard Business Review, Boston, 1963.
3	Operations Strategy Operations Analysis	Case Sasser Jr., W. Earl and David C. Rikert. Burger King Corporation. HBS Case 9-681-045. Harvard Business School Publishing, Boston, 1998. Readings Garvin, David A. Types of Processes. HBS Note No. 9-682-008. Harvard Business School Publishing, Boston, 1981. Maister, David H. A Note on Production Inventories. HBS Note No. 9-683-065. Harvard Business School Publishing, Boston, 1983. A Note on Incremental Analysis.
4	Inventory Management
5	Process Technology	Case Hallowell, Roger and Tonicia Hampton. Alaska Airlines: For the Same Price, You Just Get More…. HBS Case No. 9-800-004. Harvard Business School Publishing, Boston, 2000.
6	Process Technology	Case Write-up Deighton, John and Kayla Bakshi. Webvan: Groceries on the Internet. HBS Case No. 9-500-052. Harvard Business School Publishing, Boston, 2003. Readings They’ve Got Mail.
7	Process Technology ERP Systems	Case Austin, Robert D., Richard L. Nolan and Mark Cotteleer. Cisco Systems, Inc.: Implementing ERP. HBS Case No. 9-699-022. Harvard Business School Publishing, Boston, 2002. Readings Austin, Robert D., Cedric X. Escalle and Mark Cotteleer. Enterprise Resource Planning, Technology Note. HBS Note No. 9-699-020. Harvard Business School Publishing, Boston, 2003.
8	Process Analysis Process Flow Models	Readings Inventory Buildup Diagrams. Queueing Note.
9	Process Quality	Case Miller, Jeffrey G. and R. Paul Olsen. National Cranberry Cooperative. HBS Case No. 9-675-014. Harvard Business School Publishing, Boston, 1983.
10	Process Analysis Queueing Systems	Case Maister, David H., Shauna Doyle and Rocco Pigneri. University Health Services: Walk-In Clinic. HBS Case No. 9-681-061. Harvard Business School Publishing, Boston, 1999.
11	Process Quality Quality Tools and Philosophies	Readings Managing Quality Improvement. Brassard, Michael. The Memory Jogger. Goal/QPC, 1988. (To be distributed in class). Berwick article. Motorola’s publication, What is Six Sigma?
12	Process Quality Toyota Production System	Case Mishina, Kazuhiro. Toyota Motor Manufacturing, U.S.A., Inc. HBS Case No. 9-693-019. Harvard Business School Publishing, Boston, 1995. Readings Triumph of the Lean Production System. Karmarkar, Uday. Getting Control of Just-in-Time. Harvard Business Review, Boston, 1989.
13	Process Quality Toyota Production System	Case Mishina, Kazuhiro. Toyota Motor Manufacturing, U.S.A., Inc. HBS Case No. 9-693-019. Harvard Business School Publishing, Boston, 1995. Readings Triumph of the Lean Production System. Karmarkar, Uday. Getting Control of Just-in-Time. Harvard Business Review, Boston, 1989.
14	Process Quality	Readings Hammer, Michael. Reengineering Work: Don’t Automate, Obliterate. _Harvard Business Rev_iew, Boston, 1990. Cole. Reengineering the Corporation: A Review Essay. See also http://userpages.umbc.edu/~khoo/re-engr.html for additional articles by Dr. Hammer.
15	Process Quality Management of Constraints	Readings Goldratt and Cox. The Goal: A Process of Ongoing Improvement.
16	Supply Chain Design	No reading; Lecture on Clockspeed.
17	Supply Chain Management Postponement	Case Kopczak, Laura Rock and Hau Lee. Hewlett-Packard Co.: Deskjet Printer Supply Chain (A). HBS Case No. GS3A. Harvard Business School Publishing, Boston, 2001.
18	Supply Chain Management Vendor-managed Inventory	Case Hammond, Janice H. Barilla SpA (A). HBS Case No. 9-694-046. Harvard Business School Publishing, Boston, 1994.