The Theory of Operations Management

Lecture Notes

LEC #	TOPICS	PRESENTERS
1	Organizational Session: In this first class the professor will provide a preview of each of the themes and papers to be covered in the semester, and discuss logistical issues.
Part I: Distribution Systems
2	Presentation courtesy of Tor Schoenmeyr. Used with permission (PDF). This summary presentation is based on: Eppen, Gary, and Linus Schrage. “Centralized Ordering Policies in a Multi-Warehouse System with Lead times and Random Demand.” TIMS Studies in the Management Sciences. Vol. 16, Multi-Level Production/Inventory Control Systems, Theory and Practice , edited by Leroy B. Schwarz. Amsterdam: North-Holland, 1981.	Tor Schoenmeyr
3	Presentation courtesy of Hongmin Li. Used with permission (PDF). This summary presentation is based on: Graves, Stephen. “A Multi-Echelon Inventory Model for a Repairable Item with One-for-One Replenishment.” Management Science 31, no. 10 (1985).	Hongmin Li
4	This summary presentation is based on: Roundy, Robin. “98%-Effective Integer-Ratio Lot Sizing for One-Warehouse Multi-Retailer Systems.” Management Science 31, no. 11 (1985): 1416-30.	Riadh Alimi
Part II: Assemble-to-Order Systems
5	Presentation courtesy of Shobhit Gupta. Used with permission (PDF). This summary presentation is based on: Rosling, K. “Optimal Inventory Policies for Assembly Systems Under Random Demand.” Operations Research 43, no. 6 (1989).	Shobhit Gupta
6	This summary presentation is based on: Gallien, Jérémie, and Lawrence Wein. “A Simple and Effective Component Procurement Policy for Stochastic Assembly Systems.” Queueing Systems Theory and Applications 38, no. 2 (2001).	Theophane Weber
7	Presentation (PDF). This summary presentation is based on: Lu, Yingdong, and Jing-Sheng Song. “Order-Based Cost Optimization in Assemble-to-Order Systems.” 2003. To appear in Operations Research .	Ping Xu
8	Presentation courtesy of Nicolas Miegeville. Used with permission (PDF). This summary presentation is based on: Wang, Y., and P. Glasserman. “Lead-time Inventory Trade-offs in Assemble-to-Order Systems.” Operations Research 43, no. 6 (1998).	Nicolas Miegeville
9	Presentation (PDF). This summary presentation is based on: Plambeck, Erica, and Amy Ward. “Optimal Control of High-Volume Assemble-to-Order Systems.” Stanford, CA: Stanford University, 2003.	Ping Xu
Part III: Forecast Evolution Models
10	Presentation courtesy of Kai Jiang. Used with permission (PDF). This summary presentation is based on: Heath, D. C., and P. L. Jackson. “Modeling the Evolution of Demand Forecasts with Application to Safety Stock Analysis in Production/Distribution Systems.” IIE Transactions 26, no. 3 (1994): 17-30.	Kai Jiang
11	Presentation courtesy of Nicolas Miegeville. Used with permission (PDF). This summary presentation is based on: Graves, Stephen, D. B. Kletter, and W. B. Hetzel. “A Dynamic Model for Requirements Planning with Application to Supply Chain Optimization.” Operations Research 46, supp. no. 3 (1998): S35-49.	Nicolas Miegeville
12	Presentation courtesy of Guillaume Roels. Used with permission (PDF). This summary presentation is based on: Toktay, Beryl L., and Lawrence M. Wein. “Analysis of a Forecasting-Production-Inventory System with Stationary Demand.” Management Science 47, no. 9 (2001): 1268-81.	Guillaume Roels
Part IV: Short Life-Cycle Product Management
13	Presentation courtesy of Hongmin Li. Used with permission (PDF). This summary presentation is based on: Fisher, Marshall, and A. Raman. “Reducing the Cost of Demand Uncertainty Through Accurate Response to Early Sales.” Operations Research 44, no. 1 (1996): 87-99.	Hongmin Li
14	Presentation courtesy of Guillaume Roels. Used with permission (PDF). This summary presentation is based on: Kurawarwala, A., and H. Matsuo. “Forecasting and Inventory Management of Short Life-Cycle Products.” Operations Research 44, no. 1 (1996): 131-50.	Guillaume Roels
15	Presentation courtesy of Dan McCarthy. Used with permission (PDF). This summary presentation is based on: Ho, Teck-Hua, Sergei Savin, and Christian Terwiesch. “Managing Demand and Sales Dynamics in New Product Diffusion Under Supply Constraint.” Management Science 48, no. 2 (2002): 187-206.	Dan McCarthy
16	Presentation courtesy of Adrien de Chaisemartin. Used with permission (PDF). This summary presentation is based on: Fisher, Marshall, and Kumar Rajaram. “Accurate Retail Testing of Fashion Merchandise: Methodology and Application.” Marketing Science 19, no. 3 (2000): 266-78.	Adrien de Chaisemartin
Part V: Customer Choice Models
17	Presentation courtesy of Felipe Caro. Used with permission (PDF). This summary presentation is based on: Mahajan, Siddharth, and Garrett van Ryzin. “Stocking Retail Assortments Under Dynamic Consumer Substitution.” Operations Research 49, no. 3 (2001): 334-51.	Felipe Caro
18	Presentation courtesy of Adrien de Chaisemartin. Used with permission (PDF). This summary presentation is based on: Bitran, Gabriel, P. Rocha e Oliveira, and A. Schilkrut. “Managing Customer Relationships Through Price and Service Quality.” Cambridge, MA: MIT Sloan School of Management, 2003.	Adrien de Chaisemartin
19	Talluri, Kalyan, and Garrett van Ryzin. “Revenue Management Under a General Discrete Choice Model of Consumer Behavior.”	Bhuwan Singh
Part VI: Customer Service Centers
20	Presentation courtesy of Huanran Wang. Used with permission (PDF). This summary presentation is based on: Whitt, Ward. “Improving Service by Informing Customers About Anticipated Delays.” Management Science 45, no. 2 (1999): 192-207.	Huanran Wang
21	Presentation courtesy of Stephen Shum. Used with permission (PDF). This summary presentation is based on: Harrison, Michael J., and Assaf Zeevi. “A Method for Staffing Large Call Centers Based on Stochastic Fluid Models.” Stanford, CA: Stanford University, 2003.	Stephen Shum
22	Presentation courtesy of Dan McCarthy. Used with permission (PDF). This summary presentation is based on: Pinker, Edieal J., and Robert A. Shumsky. “The Efficiency-Quality Trade-Off of Cross-Trained Workers.” Manufacturing and Service Operations Management 2, no. 1 (2000): 32-48.	Dan McCarthy
23	Armony, Mor, and Costis Maglaras. “On Customer Contact Centers with a Call-Back Option: Customer Decisions, Routing Rules and System Design.”
24	Shumsky, Robert A., and Edieal J. Pinker. “Gatekeepers and Referrals in Services.”