15.764 | Spring 2004 | Graduate

The Theory of Operations Management

Lecture Notes

lec18_chaisemartin.pdf

Description:

Slides for lecture presentation. Presentation courtesy of Adrien de Chaisemartin. This summary presentation is based on: Bitran, Gabriel, P. Rocha e Oliveira, and A. Schilkrut. “Managing Customer Relationships Through Price and Service Quality.” Cambridge, MA: MIT Sloan School of Management, 2003.

Resource Type:
Lecture Notes
pdf
137 kB
lec18_chaisemartin.pdf

Course Info

As Taught In
Spring 2004
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Learning Resource Types
Lecture Notes