Study Materials
keytakeaways_1.pdf
Description:
Topics covered in these notes include strategy and segmentation, competitive analysis, differentiation, framework to analyze service operations (the service diamond), characteristics are prevalent in services, and fundamental attributes of services.
pdf
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keytakeaways_1.pdf
Course Info
Instructor
Departments
As Taught In
Summer
2004
Level
Learning Resource Types
notes
Lecture Notes
