search give now about ocw help & faqs contact us
15.778 | Summer 2004 | Graduate

Management of Supply Networks for Products and Services

Study Materials

keytakeaways_2.pdf

Description:

Topics covered in these notes include service characteristics (the service encounter, the service guarantee), and customer satisfaction & service quality.

file_download Download File
DOWNLOAD

Course Info

Departments
As Taught In
Summer 2004
Level
Graduate
Topics
Learning Resource Types
notes Lecture Notes
Download Course
MIT Open Learning
Over 2,500 courses & materials
Freely sharing knowledge with learners and educators around the world. Learn more
© 2001–2023 Massachusetts Institute of Technology
Accessibility
Creative Commons License
Terms and Conditions
Proud member of:
© 2001–2023 Massachusetts Institute of Technology