Study Materials

Professor Bitran has prepared several documents to assist students in their studies. These study materials are included in this section.

Design and Delivery of Services (PDF)

Key Takeaways Document - Part I (PDF)

Key Takeaways Document - Part II (PDF)

Key Takeaways Document – Part III (PDF)

Key Takeaways Document – Part IV (PDF)

Key Takeaways Document – Part V (PDF)

Management of Supply Networks for Products and Services: Course Review (PDF)

Roadmap for Service Excellence (PDF)

Roadmap for Higher Productivity in Supply Chains and Services: Matching Supply and Demand (PDF)

Service Guarantees (PDF)

Service Interface (PDF)

MIT Sloan School of Management: UPS - MIT (PDF)

Matching Supply and Demand in the Service Industry (PDF)

Course Info

As Taught In
Summer 2004
Level
Learning Resource Types
Lecture Notes